1. Introduction

We respect your privacy and are committed to protecting the personal and business information of our trade customers. The Privacy Policy applies to data we collect in connection with our wholesale and distribution activities, whether you interact with us online (via our website, account system, or email) or offline (including trade shows, direct orders, or other communications). For customers in the EU/UK, we will comply with General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following categories of information: Business details (company name, registration number, VAT/Tax ID); Contact details (name, email address, phone number, billing/shipping address); Order and payment details (invoices, bank information, transaction records); Communications (emails, call records, other correspondence); Website usage data (IP address, browser type, cookies).

3. How We Use Your Information

We use customer data to: Process and fulfill orders; Verify trade customers eligibility; Manage accounts and provide support; Handle invoicing, payments, and tax compliance; Manage logistics and deliveries; Prevent fraud and maintain security; Send marketing communications (with consent where required); Comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR – EU/UK Customers)

Under GDPR, we process personal data on the following legal bases: Contractual necessity – to fulfil your order or provide services; Legal obligation – for tax, accounting and regulatory compliance; Legitimate interests – to prevent fraud, improve services, and maintain business operations; Consent – for marketing communications (where required by law).

5. Sharing of Information

We may share information with: Service providers (shipping, IT, payment processors); Professional advisors (accountants, auditors, lawyers); Legal/regulatory authorities (where required by law). We do not sell or rent personal information.

6. International Data Transfers

We operate worldwide and may transfer data outside the EU/UK. Where such transfers occur, appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission/UK authorities) are applied to ensure your data is protected.

7. Data Retention

We retain personal data only as long as necessary for business, contractual, and legal purposes, including tax and accounting requirements.

8. Security

We implement technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

9. Your Rights

For EU/UK Customers (GDPR): You have the right to access, correct, delete, restrict, object, request portability, withdraw consent, and lodge a complaint with your Data Protection Authority. For California Customer (CCPA~)~: You may request disclosure of the categories of personal data we collect, request deletion (subject to legal/business requirements), and we confirm that we do not sell personal information. Requests can be made via karentonks@threepears.co.uk.

10. Cookies

Our website uses cookies to improve functionality and analyze usage. You can manage cookie preferences via your browser.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the effective date stated.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: Three Pears Ltd, Email: karentonks@threepears.co.uk, Phone: 0121 559 5351, Address: Hyefield House, 36 Hagley Road, Halesowen, West Midlands, B63 4RH.